Frequently Asked Questions

Below you’ll find a list of frequently asked questions. These questions are usually asked just before a customer purchases one of our products.

1.What forms of payment do you accept? 

We
accept payments from major credit card companies like Visa, Mastercard. 

2. Can Icancel my order? 

We pack our orders fast, so please get in touch ASAP
if you'd like to cancel your order.

If it hasn't been packed or shipped yet, we'll be able
to cancel and refund you the full amount. Please contact support@rosavon.de

with your order number and wait 72 for a response

Please note: we cannot
guarantee modifications before dispatch. 

3. Who pays for Customs, Duties and Taxes? 

ROSAVON
is not responsible for any import duties, taxes, customs fees, brokerage fees
or any other charges issued by your local government. These charges are the
responsibility of the recipient and the funds are received exclusively by your
local government

4. Do you offer free shipping? 

Yes, we offer free shipping for large domestic
orders over 200 EUR.

For international orders, we offer free shipping
over 300 EUR.

5. How much does the shipping cost? 

Shipping rates can vary depending on your region and
are calculated at checkout.Here are the full details
of our Shipping policy 

6. Do we ship internationally? 

Yes, we ship our garments to Roses all over the
world!